3 principais diferenças entre Sistemas de Gestão free X Sistemas de Gestão pago
A necessidade de gerir a equipe operacional faz com que o gestor responsável pelos processos internos da agência busque um Sistema de controle para monitorar de forma ágil toda cadeia de atividades inerente a entrega final do projeto ao seu cliente com qualidade, cumprimento de prazo e obedecendo o budget contratado. O gestor começa a se perguntar sobre o custo e benefícios que trará um Sistema de Gestão para que seja justificado o uso pela empresa e no caso de agências que precisam de entregas rápidas, com eficiência e efetividade, como avaliar se deve comprar um Sistema ou baixar uma versão free da Internet? Pergunta a amigos, faz pesquisas e até mesmo instala algum Sistema free para testes de usabilidade, e em algum momento sente falta de algo que faz toda a diferença no momento da sua decisão final, investir ou não em um Sistema de Gestão?
Então alguns pontos começam a ser analisados e até mesmo planilhados para fortificar assertivamente a escolha do gestor. Pontos importantes para decidir qual a melhor escolha, Sistema de Gestão pago ou Sistema de Gestão free?
1 – Facilidades e Integração
O Sistema de gestão deve ser analisado se contém todas as facilidades necessárias para gerir a agência desde a prospecção com o seu cliente, gestão do contrato, controle das atividades, apurar o resultado e lucratividade do projeto.
Sistema que atende parcialmente a gestão e controle do seu negócio, sem compor o “todo” com certeza ficaram informações a pendentes, ou controladas por outras aplicações de forma solta, com inclusão manual dos dados, consequentemente o projeto ficará vulnerável para garantir as entregas e na validação do resultado.
A opção de instalar um Sistema free poderá trazer surpresa futura ao perceber que aquela facilidade muito necessária ao seu negócio tem custo e ou está disponível em outro Sistema free, e com isso vai se formando uma colcha de retalhos sem integração dos dados. O Sistema free normalmente segue o padrão de “fábrica”, limitando adequações personalizadas para a agência e/ou ao perfil dos usuários, monitoramento e relatórios.
A aquisição de um Software de Gestão pode garantir a integração de todo o fluxo da agência e adicionalmente compor a integração para troca de informação com outros Sistemas, uma vez que existe um serviço de desenvolvimento de produto amparando todo o ambiente. Conclusão, uma visão total e integrada de todos os processos da agência!
2 – Questões Técnicas de infraestrutura e Vulnerabilidade
A garantia do ambiente físico para a instalação do Sistema de Gestão deve ser considerada, o código fonte deve garantir a proteção dos dados internos armazenados, esses quesitos requerem investimentos somente um Sistema de Gestão pago poderá garantir a integridade dos dados, continuidade do uso sem interrupção e recuperação.
Os Software free não garante a flexibilidade de customização do ambiente, atualização para novas facilidades e correção de bugs de forma contínua.
A agência utiliza o Sistema de Gestão para controlar os dados estratégicos e sigilosos da agência, e a rastreabilidade do processo deve ser permitido por histórico das atividades (logs), que em Sistema free não tem essa garantia.
3 – Suporte Técnico
Na análise de qual melhor opção é importante verificar o atendimento técnico, que por ser gratuito, normalmente não cobre a implantação, suporte e treinamento do produto.
O Sistema free não garante uma equipe de suporte sempre disponível as dúvidas dos usuários.
O Sistema de Gestão pago garante todo o processo de implantação e configuração do software e posteriormente o treinamento das equipes, por fim o suporte com SLA garantido seja por telefone, e-mail, ou acesso digital, sempre disponível uma equipe para solucionar a sua dúvida ou problema.
A disponibilidade de uma equipe de Consultoria é um fator relevante a ser analisado para auxiliar na análise das necessidades da agência e garantir a melhor usabilidade do Sistema de Gestão pago. Aprendizado do Sistema com cursos presenciais, a distância, cartilhas de uso, vídeo específicos personalizado para cada agência e apresentar as funcionalidades e usabilidade do sistema é um diferencial a ser considerado.
O Sistema de Gestão deve garantir o fluxo da informação e auxiliar o gestor a obter insumos para monitorar todo o processo da agência e garantir os prazos da entrega das atividades e mensurar a lucratividade de cada projeto e/ou cliente de forma tangível mediante dados reais que podem compor relatórios específicos.
O Sistema de Gestão pago garante a coleta de informação com confiabilidade e assertividade para dirimir a análise dos resultados que auxilia na tomada de decisões e direcionamento futuro da agência.
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